Reference

Privacy Policy – What We Collect and Why

Q: Can I see what personal data fbtoto has on me?

Yes. Email privacy@fbtoto.club with your account number and request a data export. We'll send you a complete copy of your profile, transaction history, login records and any notes on your account within five business days.

When you open an account with fbtoto, we collect information to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and keep your account secure.

Your account details stay encryptedWithdrawal verification protects real payoutsPayment data handled under strict rules

Explore the Lobby Read FAQ

What Information We Collect and Keep

fbtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

fbtoto collects your name, email, phone number and government ID when you register — all required to verify your identity before your first deposit. We also record your transaction history with DANA, OVO, GoPay and QRIS so we can process withdrawals accurately and comply with local

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financial rules. Your login activity and account behaviour help us spot fraudulent access and keep your balance safe. We store payment records for seven years where local law permits; personal identifiers are held for the life of your account. You can request a copy of all
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data we hold by contacting support, and you have the right to ask us to delete account information after you close your account, subject to legal retention obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & RIGHTS

How to Request, Update or Delete Your Data

Email Support Contact our data team at [email protected] with your request. Include your account number and the specific data you want to access, update or remove. We respond within five business days.

Live Chat Open a chat from your account dashboard and ask to speak with our privacy officer. Available during Jakarta business hours, Monday to Friday, 09:00–18:00 local time.

Account Settings Update your email, phone and address directly in the Account Security section of your profile. Changes take effect immediately and are logged for your protection.

DATA SECURITY

How We Protect Your Information

Encryption on Deposit

All DANA, OVO, GoPay and QRIS transfers use SSL encryption from the moment you enter your wallet details. Your payment credentials are never stored on our servers — only verified transaction IDs are kept for withdrawal processing.

Withdrawal Verification

Before we release funds, we cross-check your identity against your signup records and the payment method you nominated. This step prevents unauthorised withdrawals to different accounts or devices.

Cookie and Tracking Rules

We use session cookies to keep you logged in and analytics cookies to see which games and tables get used most. No third-party advertisers can track you on fbtoto. You can clear cookies anytime from your browser settings.

Device and Login Logs

Your account records every login attempt, device type and IP address. If you see an unfamiliar login, report it to support immediately and we'll reset your password and flag the device as suspicious.

Data Retention Policy

We hold your personal details for as long as your account is active. After closure, we keep transaction records for seven years where local law permits, then delete all other personal data within 90 days.

Your Rights Request

You can ask to see all data we hold, correct any errors, object to processing, or request deletion where permitted by law. Contact [email protected] with your account number and we'll respond within five business days.

Common Questions About Your Data

No. We never sell your personal information to advertisers, data brokers or third parties. We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) when you make a deposit, and with authorities where local law requires it.

Personal details like your name and email are deleted within 90 days of closure, except where law requires us to keep them. Transaction records stay for seven years for tax and financial compliance, where local law permits. You can request early deletion by contacting support.

Yes. Email [email protected] with your account number and request a data export. We'll send you a complete copy of your profile, transaction history, login records and any notes on your account within five business days.

Only fbtoto staff with a specific need — such as support agents handling your withdrawal or our security team investigating suspicious activity — can view your account. All access is logged and audited monthly for unauthorised attempts.

We store DANA, OVO, GoPay and QRIS transaction records for seven years where local law permits. Your actual payment credentials (card numbers, wallet passwords) are never stored — only the bank confirmation of your successful deposit is kept.

No. Cookies are active only while you're on fbtoto — they log you in and show us which games players use most. We do not place tracking pixels on other websites or allow advertisers to follow your browsing outside our platform.

Privacy Policy – What We Collect and Why

How to Request, Update or Delete Your Data

How We Protect Your Information

Encryption on Deposit

Withdrawal Verification

Cookie and Tracking Rules

Device and Login Logs

Data Retention Policy

Your Rights Request

Common Questions About Your Data

01 Does fbtoto sell my data to other companies?

02 What happens to my data after I close my account?

03 Can I see what personal data fbtoto has on me?

04 Who can access my account information?

05 How long does fbtoto keep my payment information?

06 What if I think my data has been breached?

07 Does fbtoto use cookies to track me outside the app?

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